Refund & Return Policy
Last Updated: July 2026
At Athira, we are committed to delivering premium skincare products that meet the highest standards of quality and hygiene. Due to the nature of skincare products, we have a limited return and refund policy to ensure the safety of all our customers.
Returns
We accept returns only under the following circumstances:
- You received the wrong product.
- The product was damaged during transit.
- The product is defective or leaking upon delivery.
- You received an incomplete order.
To be eligible for a return:
- The request must be raised within 48 hours of delivery.
- The product must be unused, unopened, and in its original packaging.
- The original invoice or proof of purchase must be provided.
- Clear photographs or an unboxing video showing the issue may be requested for verification.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used skincare products.
- Products with damaged packaging caused after delivery.
- Products purchased during clearance or special promotional sales (unless damaged or incorrect).
- Products returned without prior approval from our customer support team.
Refunds
Once your return request is approved and the product passes our quality inspection:
- Refunds will be processed to the original payment method.
- Refunds are generally completed within 5–7 business days after approval.
- Processing times may vary depending on your bank or payment provider.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
Replacement Policy
Instead of a refund, Athira may offer a replacement for:
- Damaged products
- Incorrect products
- Manufacturing defects
Replacement products will be shipped at no additional cost after verification.
Order Cancellation
Orders may be cancelled only before they have been packed or shipped.
Once an order has been dispatched, it cannot be cancelled.
If you need to cancel your order, please contact us immediately after placing it.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item:
- Contact us within 48 hours of delivery.
- Share your order number.
- Provide clear photographs or an unboxing video showing the issue.
- Our team will review your request and respond within 2 business days.
Allergic Reactions & Product Suitability
Every individual’s skin is unique.
We recommend performing a patch test before using any new skincare product.
Athira cannot offer refunds or returns for products that do not suit an individual’s skin type or due to allergic reactions resulting from personal sensitivities. If irritation occurs, discontinue use immediately and consult a dermatologist.
Shipping Damage
If your package appears visibly damaged upon delivery, please:
- Take photographs before opening the package.
- Record an unboxing video whenever possible.
- Contact our customer support team immediately.
This helps us process your claim quickly.
Failed Deliveries
Orders returned to us due to:
- Incorrect shipping address
- Customer unavailable to receive delivery
- Refusal to accept delivery
may incur additional shipping charges for reshipment.
Contact Us
For any return or refund-related queries, please contact us:
Athira Skincare
📞 +91 83299 95161
🕒 Monday – Saturday | 9:00 AM – 6:00 PM IST
Important Note
Athira reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy. This policy is designed to ensure product safety, maintain hygiene standards, and provide a fair experience for all customers.
