Shipping Policy
Last Updated: July 2026
At Athira, we are committed to delivering your skincare products safely, efficiently, and in excellent condition. Please read our Shipping Policy to understand how your orders are processed and delivered.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During product launches, promotional events, or festive seasons, processing times may be slightly longer.
2. Shipping Coverage
Athira currently ships across India.
If international shipping becomes available, it will be announced on our website.
3. Delivery Timeline
Estimated delivery times:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on courier operations and location.
4. Shipping Charges
Shipping charges, if applicable, are calculated during checkout before payment.
From time to time, Athira may offer free shipping on eligible orders or promotional campaigns.
5. Order Tracking
Once your order has been dispatched, you will receive:
- A shipping confirmation email or SMS
- Tracking number
- Courier partner details
- Tracking link (where available)
You can use the tracking information to monitor your shipment until delivery.
6. Delivery Attempts
Our courier partners usually make multiple delivery attempts.
If delivery cannot be completed because:
- The customer is unavailable,
- The delivery address is incorrect or incomplete,
- The customer refuses delivery,
the order may be returned to us.
Additional shipping charges may apply for re-shipping returned orders.
7. Address Accuracy
Customers are responsible for providing accurate shipping information.
Please ensure:
- Full name
- Complete delivery address
- Landmark (if applicable)
- Correct mobile number
- PIN code
Athira is not responsible for delays caused by incorrect or incomplete address details.
8. Damaged Packages
If your package appears damaged at the time of delivery:
- Take photographs before opening the package.
- Record an unboxing video whenever possible.
- Contact our customer support within 48 hours of delivery.
- Do not discard the original packaging until your claim has been reviewed.
9. Delayed Deliveries
Although we work with reliable courier partners, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Transportation disruptions
- Courier operational issues
We appreciate your patience in such situations and will assist in tracking your shipment.
10. Lost Shipments
If your order has not been delivered within the expected timeframe, please contact us.
We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.
11. Cash on Delivery (COD)
If Cash on Delivery is available:
- COD availability depends on your delivery PIN code.
- Athira reserves the right to restrict or disable COD for certain locations or orders.
- Additional verification may be required before dispatching COD orders.
12. Multiple Shipments
If your order contains multiple products, they may occasionally be shipped separately depending on product availability or warehouse logistics.
You will receive tracking information for each shipment where applicable.
13. Failed Deliveries
Orders returned due to:
- Incorrect address
- Repeated failed delivery attempts
- Customer refusal
- Non-availability at the delivery location
may require additional shipping charges before they can be shipped again.
14. Contact Us
For shipping-related questions, please contact us:
Athira Skincare
📍 Nashik, Maharashtra, India
📧 athiraskin@gmail.com
📞 +91 83299 95161
🕒 Monday – Saturday | 9:00 AM – 6:00 PM IST
Important Note
Delivery timelines are estimates only and are not guaranteed. While Athira works with trusted logistics partners to ensure timely delivery, delays beyond our control may occur. We appreciate your understanding and will always strive to keep you informed throughout the shipping process.
