Refund & Return Policy
Last Updated: July 2026
At Athira, we take pride in the quality of our products. Since skincare products are personal-care items, we follow a
limited return policy to maintain product hygiene and safety.
When Can I Request a Return or Replacement?
- You received the wrong product.
- The product was damaged during delivery.
- The product was leaking upon arrival.
- The product was defective upon arrival.
- The product received is significantly different from what was ordered.
Any issue must be reported to Athira within 48 hours of delivery.
For damaged, defective or incorrect orders, customers may be required to provide clear photographs and/or an
unboxing video showing the condition of the package and product.
Non-Returnable Products
- Products that have been opened or used.
- Products that have been tampered with.
- Products without their original packaging.
- Products damaged after delivery due to improper handling or storage.
- Products returned without prior approval from Athira.
- Change-of-mind or preference-based returns after delivery.
We recommend checking your order carefully before opening or using the product.
Replacement
If a product is confirmed to be damaged, defective or incorrectly delivered, Athira may provide a replacement at
no additional product or shipping cost, subject to verification and approval.
Refunds
Where a refund is approved, it will generally be processed to the original payment method used for the order. For
COD orders, customers may be requested to provide valid bank account or UPI details for processing the refund.
Refund processing time may vary depending on the payment provider or banking institution.
ORDER CANCELLATION
Orders may be cancelled before dispatch, subject to the order’s processing status. Once an order has been
dispatched, cancellation may no longer be possible. If an eligible cancellation is approved before dispatch, the
applicable refund will be processed according to the original payment method.
IMPORTANT
Athira reserves the right to review and verify return, replacement, refund and cancellation requests before
approval. This policy is intended to protect both our customers and the quality and hygiene standards of Athira
products.
For any order-related assistance, please contact Athira through the customer support details provided on our
website.
